Fox Player Support

Let’s get you playing.

Help for Apple, Android, Smart TV and desktop versions.

pronethamza65@gmail.com

When contacting us

Include your device model, operating system, Fox Player version and the steps that lead to the issue. Never send your provider password, payment card details or a playlist URL containing credentials.

Start here

Check that your internet connection works and your provider account is active.
Confirm the server address and sign-in details with your content provider.
Restart the app and check for updates in the store you installed it from.
If one channel fails, try another. If every channel fails, contact your provider to check service availability.

Fox Player supplies the player only; we cannot activate, replace or restore a third-party TV service.

Apple: iPhone, iPad, Mac & Apple TV

Use Restore Purchases in the app with the same Apple Account used for the purchase. Subscription management and refunds are handled by Apple.

Manage Apple subscriptions Apple purchase help Apple EULA

Android & Google TV

Use the Google account that made the purchase. Manage your subscription in Google Play under Payments & subscriptions. If the app offers Restore Purchases, use it to refresh your entitlement.

Manage Google Play subscriptions

Samsung, LG & Fire TV

Tell us your TV model, operating system and store region. Availability and payment options depend on the platform. For purchase issues, use the billing provider shown on your receipt: Samsung Checkout, Paymentwall or Amazon Appstore. Do not send full payment details.

For playback issues, restart the TV fully and check the same content with your provider. On Fire TV, use the Amazon account that made the purchase.

Windows & desktop macOS

Include the app version and your operating system when reporting a problem. For the Mac App Store version, follow the Apple purchase instructions above. Payment features differ between desktop distributions.

Privacy & deleting local data

The privacy policy explains local storage, optional cloud sync and platform services. Remove saved accounts in the app and manage any synced copies in the relevant cloud settings. Deleting the app does not cancel a store subscription.

Privacy questions: pronethamza65@gmail.com